Refund policy

30-day money-back guarantee. If you or your cat are not happy with your KittyHearth cushion, contact us within 30 days of delivery at xavellestore@gmail.com with your order number and we will make it right.

Returns: items should be sent back in their original condition with all parts included. We will share the return address and instructions by email once your request is approved.

Damaged or wrong item: email us a photo within 7 days of delivery and we will send a replacement or a full refund at no extra cost.

Refunds: approved refunds go back to your original payment method within 5-10 business days.

Cancellations: you can cancel your order free of charge any time before it ships by emailing xavellestore@gmail.com.